Terms and Conditions

MRI Scanner Prize Draw - Terms & Conditions:


3 nights accommodation to be taken at any time between October 20th 2019, and April 30th 2020.


Dates are subject to availability at the time of booking.


Offer is for a maximum of six people.


No cash alternative is available.


Draw will take place on September 2019. We reserve the right to extend the period of the draw to maximize the amount raised for the scanner.


Guiding by ‘Shetland Nature’ is included in the package and is subject to and separate to the

availability of ‘Bordanoost Lodge’.


Guiding is for one full day.


All heating costs, except fuel for the open fire, are included.


Car parking is available on site.


100% of the monies received by ‘Bordanoost Lodge’ from gofundme.com will be given to the MRI appeal.


Insurances not included.


Travel to the Isle of Unst is not included.


Full terms and conditions are detailed below.











1.1 In these conditions, the following definitions apply:


“Booking” means a booking of a holiday made by the customer through the provider;


“Booking Form” means the form which is required to be completed, either in writing or by email, by the customer and delivered to the provider in order to make a booking;


“Complaint” means such complaint or concern raised by the customer with the provider in accordance with clause 12 hereof;


“Conditions” means these terms and conditions as amended from time to time;


“Contract” means the contract between the provider and customer for the supply of a holiday in accordance with these conditions;


“Customer” means the person who purchases a holiday from the provider;


“Customer’s Party” means the group of people going on the holiday with the customer;


“Date of Departure” means such date on which the holiday is due to commence;


“Deposit” means such deposit payable by the customer in order to secure the booking;


“Excursion” means such trips, activities and excursions organised to take place during a particular holiday;


“Holiday” means such holiday organised and arranged by the provider in terms of these conditions;


“Holiday Information Package” means such details about the holiday which may be given to the customer by the provider in an email or other form after the booking has been made;


“Itinerary” means the itinerary put together in relation to the holiday comprising the various excursions to be undertaken if agreed; and


“Provider” means Bordnaoost Lodge having its place of business at Haroldswick, Unst, Shetland Isles ZE2 9ED.


‘Website’ means the information that is provided for the customer to find out more about the holiday and can be changed at any time.




2.1 The ‘booking’ constitutes an offer by the customer to purchase a holiday in accordance with these conditions.


2.2 The ‘booking’ shall only be deemed to be accepted where the provider receives payment of the deposit into its bank account and issues a written acceptance of the booking by email or post on which date the contract will come into existence.


2.3 The contract constitutes the entire agreement between the parties. The customer acknowledges that it has not relied on any statement, promise or representation made or given by or on behalf of the provider which is not set out in the contract.


2.4 These conditions apply to the contract to the exclusion of any other terms that the customer seeks to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.




3.1 The holiday is supplied and organised by the provider.


3.2 The Provider shall have the right to make any changes to the holiday which are necessary to comply with any applicable law or safety requirement, or which do not materially affect the nature or quality of the holiday, and the provider shall notify the customer in any such event.




4.1 The customer shall pay the deposit and the balance of the price as set out in these conditions.


4.2 The customer shall ensure that the terms of the booking form are complete and accurate.


4.3 The customer shall provide the provider with such information and materials as the provider may reasonably require in order to supply the holiday, and ensure that such information is accurate in all material respects.


4.4 In the event of the provider having to cancel, the provider will inform the customer at least 30 days in advance of the date of departure and the provider undertakes to offer the customer an alternative holiday date.


4.5 If the alternative does not suit the customer, the provider will return in full all money paid.


4.6 The customer must let the provider know, in confidence, of any medical conditions from which the customer or any member of the customer’s party may suffer which may affect the customer or the customer’s party’s safety in remote areas. The Customer is advised to consult its doctor if in any doubt.


4.7 If the customer has any special requirements in relation to the holiday, the customer must let the provider know at least 30 days prior to the date of departure.




5.1 A deposit of 20% per person must accompany the customer’s booking form.

Confirmation of the booking and a written acceptance will be sent, together with an invoice for the balance. All guests may cancel free of charge up to 24 hours after their booking is confirmed, provided their stay is at least 60 days away Final payment is due 60 days prior to departure. Payment (in Sterling) may be made by:


(a) Bank draft


(b) inter-bank transfer


5.2 If sending payment from abroad, the customer must ensure that all bank and other charges on the transaction are paid so that the correct amount (in Sterling) is received by the provider. Failure to do so may result in the customer’s booking being cancelled.




6.1 Should the customer wish to change its booking to another holiday date before the last date on which final payment is due to be paid, a charge of £40 per person will apply to cover administration costs.


6.2 Any changes made by the customer after the last date on which final payment is due to be paid will be treated as cancellation and re-booking of the holiday.




7.1 Should the customer wish to cancel the holiday after the booking has been confirmed, the customer must communicate this in writing to the provider. The date of cancellation is the date on which the provider receives the customer’s letter or e-mail.


7.2 If the Customer cancels the booking:


If the guest pays the full balance on time, they can receive:

  • a 50% refund of the total cost if they cancel at least eight weeks before check-in
  • a 25% refund of the total cost if they cancel at least four weeks before check-in


7.3 The Provider reserves the right to cancel any holiday. When such is cancelled without prior written notice, the money will be refunded in full.




8.1 The website is as accurate as possible but cannot be warranted, nor do the descriptions form any contract.


8.2 The provider reserves the right to alter or improve the website without notice.




9.1 The provider holds current public liability and professional indemnity insurances.


9.2 The customer is advised to take out its own cancellation/ travel insurance for the duration of its holiday in respect of cancellation and curtailment, injury, death, lost baggage and money, liability, medical expenses and repatriation.




10.1 By booking the Holiday, the customer accepts responsibility for any damage or loss caused by the customer or any member of the customer’s party. Full payment for any such damage or loss must be paid direct at the time to the accommodation owner. If the customer fails to do so, the customer will be responsible for meeting any claims subsequently made against the provider (together with the provider’s full legal costs) as a result of the customer’s actions.


10.2 Force Majeure:


(a) For the purposes of these conditions, Force Majeure Event means an event beyond the reasonable control of the provider including but not limited to strikes, lock-outs or other industrial disputes (whether involving the workforce of the provider or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors.


(b) The Provider shall not be liable to the customer as a result of any delay or failure to perform its obligations under the contract as a result of a Force Majeure Event.


(c) If the Force Majeure Event prevents the provider from providing any of the holiday for more than 30 days, the provider shall, without limiting its other rights or remedies, have the right to terminate the contract immediately by giving written notice to the customer.




11.1 If the customer has a complaint during the holiday, this should be brought to the attention of the provider immediately to allow the provider to try to resolve the situation straight away.


11.2 Should it not be possible to settle the complaint in a timely manner, the customer should write to the provider as soon as possible after the holiday. Delay in so doing may affect the customer’s claim.




These conditions, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with, Scottish law, and the parties irrevocably submit to the exclusive jurisdiction of the courts of Scotland.






Bordanoost Lodge 2017 (C)

Bordanoost Lodge 2017 (C)

Bordanoost Lodge 2017 (C)

Site design by Alastair Moreton Designs

Terms and Conditions

Bordanoost Lodge 2017 (C)

Site design by Alastair Moreton Designs

Terms and Conditions